13
Troubleshooting
Problem Possible Causes Solutions
The machine does not
operate
x The freezer is unplugged
x The voltage is not in the correct
range
x Too many appliances running
form the same power circuit
x Push the plug completely into the power
source
x Make sure that the freezer runs on a
dedicated power source that can sup-
port the maximum power consumption
of the freezer
x Run the freezer on a dedicated power
source
Noise during operation
x The legs are not leveled
x Certain sounds are normal
x Make sure legs are properly installed
x See “Normal Sounds”
The compressor runs for 1 to 5
minutes and stops
x The voltage is not in the correct
range
x Unplug and restart when the power is
normal
The compressor runs but the
inner liner does not get very cold
x The ambient temperature is too
high
x The system is blocked
x If temperature is higher than 90°F, the
unit need longer to cool to the set tem-
perature
x Contact Whynter Service Department
via email at service@whynter.com
The freezer does
not cool sufficiently
x Freezer door being opened fre-
quently
x Freezer door left open for a while
x Not enough adequate clearance
x Freezer is overfilled
x Ambient temperature is too high
x Refrain from opening the freezer door
recurrently
x Make sure to close freezer door
x Follow recommended clearance meas-
urements
x If temperature is higher than 90°F, the
unit need longer to cool to the set tem-
perature
The compressor does not run
x The controller is faulty (the power
indicator is not on)
x The thermostat is set too high and
the ambient temperature is too low
x Contact Whynter Service Department
via email at service@whynter.com
x Set the freezer to a lower temperature
Foods defrosting
x Freezer is unplugged
x Freezer door being opened fre-
quently
x Freezer door left open for a while
x Push the plug completely into the power
source
x Replace fuse or reset the breaker
x
Check to see if an object is holding the
door open
Excessive frost buildup
x Door/lid left open too frequent or
too long door openings
x High humidity
x Check to see if an object is holding the
door open
Many common portable freezer problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.
(15 pages)
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